How to Choose a Merchant of Record Solution

  • What is a Merchant of Record
  • How to be your Merchant of Record
  • How to partner with a third party, and
  • How to choose a Merchant of Record
  • You can use a Merchant of Record provider to process transactions on your behalf, or
  • You can act as an MOR for your business and process transactions yourself.

How to be your Merchant of Record

Being your merchant of record can reduce costs by eliminating the fees of Merchant Of Record providers. And this is a good option if it’s more economical for your business.

  • Opening and maintaining the merchant account
  • Handling chargebacks and refunds
  • Negotiating credit card processing fees
  • Ensuring you are compliant with data protection requirements
  • Preventing online fraud
  • Complying with local taxes and regulations
  • To create or have in place an information security policy
  • Have processes and programs in place to protect customer data
  • Use a firewall
  • Use secure systems and ensure they are maintained

How to partner with a Merchant of Record

Partnering with a Merchant or Record provider is an excellent option if you don’t want to deal with the hassle of handling payments yourself. The benefits of partnering with a good MOR provider are:

  • You can outsource back-office operations to the MoR while you focus on scaling your business
  • It saves you time and hassle by handling financial and administrative responsibilities like tax calculations and refunds.
  • It gives you the peace of mind of being compliant with global standards.
  • It can make it faster and easier to sell your products and services internationally.

How to choose a Merchant of Record

When selecting a Merchant of Record solution, here are some things to look at, depending on your business needs:

  • Currencies and Language Support: A good Merchant of Record should support multiple currencies and languages to allows you to sell globally without any exchange hiccups or transaction barriers.
  • Payment Channels: Ensure your Merchant of Record supports multiple payment methods like credit cards, debit cards, PayPal, e-wallet transactions. Customers expect to have access to various payment options, and having them means you sell more.
  • Refund, Chargeback, and Dispute Policy: What are your refund and chargeback policies, and what kind of dispute resolution services do you offer? Convoluted or unhelpful policies could alienate customers, diminish your return business, and create headaches for you.
  • Website Integration: Choose a Merchant of Record that easily integrates with your website or hosting platform.
  • Branding: Consistent branding is essential for marketing purposes. While this could not be a priority, you can always check your options.
  • Mobile Experience: In 2021, 72.9% of all retail eCommerce is expected to be generated via m-commerce, up from 58.9% in 2017. Ensure your Merchant of Record has an excellent mobile experience for sale.
  • Pricing: Merchants of Record charge a percentage of every transaction for their services, much like PSPs do, which differs by the providers. Before settling for any Merchant of Record, ask for a complete rundown of their fees to avoid hidden costs.


Finding the right Merchant of Record provider for you can make the world of business ownership a little easier. I can also help expand your horizons with international sales.



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2Checkout (now Verifone)

2Checkout (now Verifone)

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels.