15 Customer Success Musts from the Experts

1. Know as much as you can about your ideal customer

2. Be selective about the success metrics you track

  1. Evidence that the client is happy
  2. Tools for bringing in new business.

3. Know your clients’ metrics for success

4. Be patient with your customers

5. Use product updates wisely

6. Educate

7. Connect with customers via multiple channels

8. Get Personal

9. Put the Client in the spotlight

10. Go beyond your product

11. Leverage customer advocacy as a competitive advantage

12. Make the most out of customer reviews

13. Align customer success with other teams

  • Cross-team collaboration will result in a more efficient onboarding for customers.
  • CSMs will be able to coordinate resources form sales and product, for example, to address the customer problems.

14. Start with a customer-centric strategy

15. Always keep an eye on the trends

Conclusion

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2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels.

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2Checkout (now Verifone)

2Checkout (now Verifone)

2Checkout (now Verifone) is the leading all-in-one monetization platform for global businesses built to help clients drive sales growth across channels.

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